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General Terms and Conditions (GTC)

The Green House – Santa Teresa

  1. Arrival / Departure
    The departure must take place on the day of departure at the latest by 11.00 o'clock. Exceeding the departure time by more than 60 minutes will result in the charging of an additional night. Other arrival and departure times can be agreed individually with the landlord. If the tenant does not appear on the day of arrival until 22.00 o'clock, the contract is considered terminated after a period of 48 hours without notification to the landlord. The landlord or his representative can then freely dispose of the object. A (pro rata) refund of the rent due to early departure will not be made in principle.

  2. Special requests and additional agreements
    are generally possible. They require written confirmation by the landlord.

  3. Payment 
    The rental agreement becomes valid upon receipt of the down payment to the account of the lessor. The down payment of 50% of the rental amount is due within seven days after booking. After the deposit has been made, payment of the remaining amount is due on the day of arrival. If the payment deadlines are not met, the landlord may withdraw from the contract. The non-payment is considered as a withdrawal and entitles to a new rental.

  4. Withdrawal
    You can withdraw from the contract at any time. The withdrawal must be made in writing. Full refund for cancellations if the check-in date is at least 30 days in the future. For cancellations less than 30 days before the check-in date, 100% of the booking amount must be paid. The date of receipt of your cancellation notice counts in each case. Amounts already paid will be charged. You can provide a substitute person who will join your contract under the above conditions. A written notification is sufficient.

  5. Obligations of the tenant 
    The tenant is obliged to treat the rented property (vacation home, inventory and outdoor facilities) with care. If during the rental period damage occurs through his fault or the fault of his companions and guests to the vacation home and / or its inventory, the tenant is obliged to report this immediately to the property management. Already on arrival detected defects and damages must be reported immediately to the property management, otherwise the tenant is liable for these damages. A reasonable period of time must be allowed for the rectification of damage and defects. Claims arising from complaints that are not reported immediately on site are excluded. Complaints that are received by the landlord only at the end of the stay or after leaving the vacation home are also excluded from compensation. In the event of any service disruptions, the tenant is obliged to do everything reasonable within the scope of his legal obligation to contribute to the elimination of the disruption and to keep any damage incurred to a minimum. When determining occupancy, children, including infants, are counted as persons. The maximum number of persons per vacation home/apartment stated in the price table, supplemented by children's beds or extra beds if necessary, must not be exceeded. During the rental period, only the number of persons specified in the rental agreement is authorized to use the apartment. Violation of this agreement means immediate termination of the lease without refund of the rent. Should additional persons use the apartment, even temporarily, this must always be agreed with the landlord. Pets are not allowed! Smoking in the houses is not allowed!

  6. Privacy
    The tenant agrees that in the context of the contract concluded with him necessary data about his person will be stored, changed and / or deleted. All personal data will be treated absolutely confidentially.
    More information about data protection can be found HERE.

  7. Liability
    The tender has been prepared to the best of our knowledge. We are not liable for any interference with the rental object due to force majeure, power, internet and water failures common in the country and bad weather. Likewise, there is no liability for unforeseeable or unavoidable circumstances such as official orders, sudden construction sites or for disturbances due to natural and local conditions. However, the landlord will be happy to assist in rectifying the problems (as far as this is possible). The arrival and departure of the tenant is his own responsibility and liability. The landlord is not liable for fire, burglary or theft, and for things brought by the guest. This applies especially to valuables that the guest keeps and/or leaves in the apartment. The guest is liable for all damages that he, his fellow travelers or his visitors in the vacation property and / or the inventory of the vacation property has / have culpably caused. All damages are to be reported immediately to the house owner. The contract can be terminated without notice by the house owner if the traveler behaves contrary to the contract. In this case the rental price will be forfeited. All items provided by the owner during the rental period are used by the tenant at his own risk. The use of the vacation property including all associated outdoor facilities, terraces and the pools is at your own risk. The house owner does not assume any liability in case of accidents. Tenants are hereby expressly informed that the houses are not childproof. The tenants are hereby informed that the houses are built on stilts up to 7m high, the pools have no standing height for children and is also not fenced. Parents are responsible for their children and are responsible for their supervision. The property is to be entered only in the areas designated and developed for the tenants. Entering the forest and the slope below the houses is not allowed. 

  8. Acceptance of the terms and conditions 
    With the down payment on the rent the tenant accepts the general terms and conditions.

  9. Final clauses 
    Photos and text on the website or in the flyer are for realistic description. The 100 percent match with the rental property can not be guaranteed. The landlord reserves the right to make changes to the equipment (e.g. furniture), provided that they are of equal value. Should one or more provisions of our General Terms and Conditions be invalid, all other provisions shall remain unaffected. Then the general legal regulations apply instead of the ineffective regulations.

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